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Patient Care

Billing and Insurance

Financial Assistance and Payment Plans

If you need help paying your bill, you may be eligible for a payment plan or financial assistance.

In this section:

Payment Plans

We recommend that you contact your insurance provider before visiting a hospital, clinic or doctor’s office to find out what your plan covers and if you will be responsible for any part of the payment.

To speak with a Cost Estimate representative please call 844-986-1584. Hours of operation are 8:30 am – 4:30 pm Monday - Friday.

If you are not able to pay your bill in full, we can help you with a payment plan or you may qualify for financial assistance.

Contact Customer Service at 443-997-3370 or call toll-free at 855-662-3017 if you are a Johns Hopkins patient.

Financial Assistance

Johns Hopkins is committed to providing financial assistance to patients who are uninsured, underinsured, ineligible for a government program or otherwise unable to pay for medically necessary care.

To speak with a Financial Assistance representative please call 443-997-3067. Hours of operation are 8:30 am - 4:30 pm Monday - Friday.

Financial Assistance Eligibility

You may qualify for financial assistance if you:

  • Have exhausted all insurance options
  • Have been denied medical assistance or are not eligible
  • Meet other criteria for financial assistance, which is based on information you will be asked to provide regarding your income, assets and outstanding debt

To determine if you are eligible, please review the Financial Assistance Policy.

Financial Assistance Policy (PFS035)

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Appendix A: Sibley Memorial Hospital Financial Assistance Provisions Specific to Washington, D.C., Regulations

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Appendix B: Johns Hopkins Medicine Financial Assistance Applications

Follow these instructions to submit an application (for all care locations except Johns Hopkins Care at Home – see Appendix D):

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Please submit your application according to the instructions. Applications are not accepted in person. After we receive your application, we will notify you whether you meet the initial requirements for financial assistance. You may be asked to provide supporting documents before the final decision on eligibility and the amount of financial assistance is made. If a balance remains after financial assistance is applied to your bill, you will have access to a payment plan.

Appendix C: Johns Hopkins Care at Home – Policy Provisions

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Appendix D: Financial Assistance Application for Johns Hopkins Care at Home

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Billing and Financial Assistance Information Sheet

Patient Billing and Financial Assistance Information Sheets (Plain Language Summaries) are available for The Johns Hopkins Hospital, Johns Hopkins All Children's Hospital, Johns Hopkins Bayview Medical Center, Howard County General Hospital, Suburban Hospital and Sibley Memorial Hospital:

English | Chinese | Farsi | French | Japanese | Korean | Portuguese | Russian | Spanish | Tagalog | Vietnamese

To speak to a customer service representative, call toll-free 1-855-662-3017 or 443-997-3370 and select option “0”. Customer service hours are 8:30 am - 4:30 pm Monday - Friday.

Notice of Physicians Providing Care

The Provider List shows providers that can see patients or render services at a hospital facility at Johns Hopkins Health System. If the providers are listed as employed (Column G in file called Employment Status = Yes) they follow Johns Hopkins Health System Financial Assistance Policy. If the providers are listed as not employed (Column G in file called Employment Status = No) patients should contact their provider office to find out about their financial assistance policy.