TeamSTEPPS Master Training Course
Teamwork failures contribute to a large proportion of patient-related harm—up to twice the magnitude of harm due to technical mistakes or issues of clinical competence. Team training programs have demonstrated strong impact on teamwork and safety culture and can serve as a fundamental strategy for reducing preventable harm.
This course equips patient safety leaders with the skills to develop, implement, evaluate and sustain team training programs in their facilities using TeamSTEPPS® Team Strategies and Tools to Enhance Performance and Patient Safety. Developed by the Agency for Healthcare Research and Quality and the Department of Defense Patient Safety Program, TeamSTEPPS® has rapidly become a virtual industry standard for teamwork
TeamSTEPPS Lead
Paula Kent, Dr.PH., M.S.N., M.B.A., R.N., C.P.P.S.
Patient Safety Specialist
Our Training Program
This program’s ultimate goal is to help your teams to develop an effective, sustainable team training program that is tailored to your organization. Components of the program are:
- A two-day, virtual workshop covering teamwork competencies, implementation of team training and evaluation planning. Teams identify a safety concern related to teamwork or communication to devise plans for their workplaces. With roughly 30 participants per workshop, teams have ample time to mature their implementation planning and receive feedback from Armstrong Institute faculty and peers.
- Optional Phone Consultation. For an additional fee of $250 per hour, your team may seek individualized coaching and consulting from Armstrong Institute faculty.
TeamSTEPPS Master Training Course Overview
Why is the TeamSTEPPS Master Training Course important? Paula Kent, Patient Safety Specialist, discusses the benefits and key takeaways.
Who Should Attend
We require a registration of three participants or more from each institution. We firmly believe this will help ensure a measure of success in implementation. Exceptions are possible; email Armstrong_Solutions@jh.edu to request a consultation.
Accreditation Statement
The Johns Hopkins University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Credit Designation Statement
The Johns Hopkins University School of Medicine designates this live activity for a maximum of 12 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Other Credits
American Academy of Nurse Practitioners National Certification Program (AANPNCP) accepts AMA PRA Category 1 Credit™ from organizations accredited by the ACCME.
American Nurses Credentialing Center (ANCC) accepts AMA PRA Category 1 Credit™ from organizations accredited by the ACCME.
National Commission on Certification of Physician Assistants (NCCPA) PAs may claim a maximum of 12 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.
Social Workers. The Maryland Board of Social Work Examiners certifies that this program meets the criteria for 1 credit hours of Category 1 or 1 CEUs of continuing education for social workers licensed in Maryland. The Johns Hopkins University School of Medicine is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland.
The Johns Hopkins University has approved this activity for 12 contact hours for non-physicians.
Further details are available here.
Program Facilitators
Michael Rosen, M.H.A., Ph.D.
Associate Professor of Anesthesiology and Critical Care Medicine
Cheryl Connors, D.N.P., R.N., N.E.A.-B.C.
Quality and Innovation Coach
Paula Kent, Dr.PH., M.S.N., M.B.A., R.N., C.P.P.S.
Patient Safety Specialist
Raymond Terhorst, M.A.
Instructional Design Manager
Nicole Mollenkopf, Pharm.D., M.B.A., B.C.P.S., B.C.P.P.S.
Assistant Professor, Johns Hopkins School of Nursing
Michelle Patch, Ph.D., M.S.N., A.P.R.N.-C.N.S., A.C.N.S.-B.C., A.F.N.-C., D.F.-A.F.N., F.A.A.N.
Assistant Professor, Johns Hopkins School of Nursing
Principal Faculty, JHM Armstrong Institute for Patient Safety and Quality
Meghan Walrath, M.A.
Senior Instructional Designer
Saira N. Huggins, M.S., P.M.P.
Program Manager
Natasha Hilton, M.S.H.S., R.T.(R.) (C.T.)
Project Administrator
Amanda Cullison, M.A.S., R.N.-B.C., C.P.P.S.
Patient Safety Program Administrator
Denise Welch, M.S.H.A., C.P.H.Q.
Quality Improvement Team Leader
Workshop Registration
Participants are required to register as groups of three or more. We believe this provides the needed support for both a successful and sustainable TeamSTEPPS experience. Exceptions may be negotiated with the TeamSTEPPS faculty. Registration typically closes five business days before the workshop start date.
Schedule:
Day 1: 8 a.m.- 4:30 p.m.
Day 2: 8 a.m.- 1 p.m.
Upcoming Dates:
Future Dates (registration not open):
- January 27 & 29, 2026
- June 9 & 11, 2026
- October 6 & 8, 2026
Approximately 3 hours of asynchronous work is required prior to the scheduled synchronous training. To off-set this time, the second day of training finishes a bit earlier than day 1.
Location: Virtual
Participants: $400 per participant.
Johns Hopkins Medicine employees: No cost, but seats are limited.
Please see our Cancellation/No Show & Refund Policy.
Questions?
Email Armstrong_Solutions@jh.edu.