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Wilmer Eye Institute

Patient Medical Record Requests

At Wilmer Eye Institute, patients are our highest priority. We value patient privacy and have implemented strict guidelines to protect it. Medical records may be provided within 21 business days. If you, or a doctor’s office is requesting records for immediate return due to an appointment the same or next day, or you are in the doctor’s office at the time of the request, please understand that requests for immediate delivery cannot be guaranteed. Request medical records by:

Request Medical Records on a Patient's Behalf

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Request Medical Records via MyChart

You can now request your medical records using the MyChart patient portal. After entering a few key pieces of information, your records can be released to you through MyChart. Visit MyChart and set up an account if you have not. Once you have access, go to the Menu Tab on the left, using the drop-down arrow select My Record.

If it is your first time accessing MyChart, you can sign up here. You can also contact the MyChart help line at 1-800-318-4246 after you have accessed your account and need further assistance.

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Request Your Medical Records by Mail or Fax

You can also access your medical records without going online by following one of the steps below.

  1. Obtain a copy of the Authorization for Release of Health Information Form

    1. You may download and print a copy of the Authorization for Release of Health Information Form
    2. You can also request a copy to be mailed to you by calling
      410-502-4070

  2. Submit the Form

    Please mail or fax your authorization release form.

    1. By Mail:
      The Johns Hopkins University School of Medicine
      Wilmer Eye Institute
      600 N. Wolfe St., Maumenee 727
      Baltimore, MD 21287

       

    2. By Fax
      Fax your request to 443-683-8330.

       

  3. Receiving Records

    If you do not receive your records within 21 days, call 1-800-367-1500 for a status of your request.

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What to Expect after Requesting Your Medical Record

Costs for Copies

In accordance with federal and state laws, processing fees and copying charges may apply:

  • If the record is being released directly to your private physician or another health care facility, there is no charge associated with copying your records.
  • For copies released to your or a third party upon your request or the request of your personal representative, a fee of $6.50 may apply for the portion of your medical record maintained electronically, and a fee of up to $0.12 per page plus a $0.90 flat labor fee may apply for the portion of your medical record maintained on paper or microfilm.
  • Third-Party Requests: Third parties may be charged a flat fee for retrieval in addition to fees associated with producing these records.

The costs may vary depending on the facility and are subject to change in accordance with the state and federal laws.

Johns Hopkins hospitals contract with CIOX Health to process certain record copy requests. If there is a charge for records, an invoice will be issued from CIOX HEALTH.

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Privacy

Johns Hopkins institutions have put guidelines in place to protect your privacy. Patient records are confidential and are maintained by the Health Information Management Department. Patients or their representatives with legal medical power of attorney can authorize the release of confidential patient information.

If you are calling from a doctor’s office regarding patient records, the request should be placed on official letterhead, including the patient name and date of birth, then faxed to 443-683-8330, or sent by mail to The Johns Hopkins University School of Medicine, Wilmer Eye Institute, 600 N. Wolfe St., Baltimore, MD 21287.

 

Requesting Medical Records on a Patient's Behalf

Physician's Office or Medical Facility

If you are calling from a doctor’s office regarding patient records, please follow these steps: 

  1. The request should be placed on official letterhead including the patient name and date of birth
  2. Submit the request:
    • Fax to 443-683-8330 or
    • Mail to: The Johns Hopkins University School of Medicine
      Wilmer Eye Institute, 600 N. Wolfe St., Maumenee 727, Baltimore, MD 21287
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Lawyer's Office

If you are calling from lawyer’s office regarding patient records, please follow these steps:

  1. The request should be placed on official letterhead
  2. Include a signed Authorization for Release of Health Information Form signed by the patient
  3. Submit the request:
    • Fax to 443-683-8330 or
    • Mail to: The Johns Hopkins University School of Medicine
      Wilmer Eye Institute, 600 N. Wolfe St., Maumenee 727, Baltimore, MD 21287
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Disability Determination

If you are contacting us from a government agency regarding patient records for disability determination, please follow these steps: 

  1. The request should be placed on official letterhead
  2. Include a signed Authorization for Release of Health Information Form signed by the patient
  3. Submit the request:
    • Fax to 443-683-8330 or
    • Mail to: The Johns Hopkins University School of Medicine
      Wilmer Eye Institute, 600 N. Wolfe St., Maumenee 727, Baltimore, MD 21287
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