Yes, untreated sleep apnea is associated with cardiac disease, stroke, type 2 diabetes, motor vehicle accidents, poor memory, poor concentration, daytime sleepiness, morning headaches and irritability.

Our current wait time for PAP machines is 3 business weeks. This is the current industry wait time. You will be contacted about setting up an appointment when your machine is ready.

To check the status of your order, you can call Johns Hopkins Care at Home Monday - Friday from 8:30 a.m. - 5:00 p.m. at 410-288-8969, option 3, or email [email protected].

Wear your PAP every time you sleep, including naps. You should begin using your machine the day you receive it and wear 4 hours a day at minimum.

You are encouraged to take an active role in your treatment. To track your PAP progress: ResMed devices: Download the app in your phone’s app store or register your device online at www.ResMed.com to view your progress. Respironics Devices: Register and view progress at www.mysleepmapper.com

Johns Hopkins Care at Home offers support over the phone Monday - Friday from 8:30 a.m. - 5:00 p.m. Call 410-288-8969 to reach us.

• Select option 2 for issues with your mask, machine or information on your usage
• Select option 3 to check the status of your order, schedule an appointment or order supplies

You can also email us at the following email addresses:

[email protected]
Issues with mask, machine, or information on your usage

[email protected]
To order supplies, or check the status of your order

For dryness you can increase the humidity setting. If you have dry mouth, you may be having air leak through your mask. A chinstrap may help. For excess water in your tubing, decrease the humidity and/or increase the tube temperature. Disconnect the tubing and hang to dry daily. Refer to your manual for step-by-step instructions.

It is normal for your machine to use varying amounts of water at night. This variance is due to differences in room temperature and relative humidity. Mask leaks will increase the amount of water used, adjust the mask and change supplies for best fit and seal.

While your mask is on turn your device on and reposition your mask by lifting the mask away from your face and reseating prior to tightening the headgear. It is best to adjust the tightness with the ramp time set in the off position. Your mask and nasal cushions/pillows should be changed every 2 weeks and full-face cushions should be changed monthly. Do not over tighten. Wipe the oils off your mask daily.

Wear your PAP while you are awake. This will help you get used to breathing with positive pressure. Continue daily use. Increasing your ramp time, EPR or C-flex settings may also help. If all adjustments fail, you may need to speak with your physician.

Check all cord connections. Try a different outlet.

When you have your initial PAP set-up appointment, the respiratory therapist will gather the following information from you:

If you prefer to receive resupply notifications via email or phone. If you choose email, messages will come from the following address: [email protected]. If you choose phone, calls will come from the following number: (888) 321-1163.

If you would like to the option to receive follow-up text messages. Text messages are sent if you do not respond to the email and/or phone call within 3 days.

The time of day you prefer to be contacted about your resupply order. Please note, it could be any day of the week, but you have the choice of time window.

• 9 AM – 12 PM
• 12 PM – 4 PM
• 4 PM – 6 PM
• 6 PM – 8 PM

Finally, instructions to enroll in our online ordering portal will be sent via email. The email will include a link to register. Please see an example below.

Email Body:

Dear [PatientFirstName]:

[BranchCompany] has partnered with MyResupply.net to provide a secure online ordering system. You are now eligible to replenish your supplies. To register for the secure online ordering system, please click the link below. Once you are registered, you will be able to order online and view your history.

Registration link: 

Or if you prefer, you can call our 24-hour automated ordering system at (888)321-1163.

Thank You

[BranchCompany]

[BranchVoiceCallerID]

Your health insurance provider determines how frequently you can order supplies. Check with your provider for your specific health insurance benefits.

If you have already registered for our online ordering portal, visit this link below. If you have not registered for the portal, please contact us at 410-288-8969, option 3, or email [email protected].