Below is a basic outline of information you will find in each part the Roadmap for building a peer support program.  Go to each section for more details.

Plan

• Preparation
  • Assess need for program
  • Learn more about the target organization or community
  • Secure “buy-in”
  • Initial decisions in getting started
  • Develop a start-up plan
• Planning for Program Activities
  • Program goals
  • Program approach, scope, and content
  • Program delivery (personnel, matching)
  • Communicating about the program
• Potential Challenges and How to Address

Implement

• Program policies and Procedures
• Program Leaders
  • Roles and responsibilities
  • Background, experience and preparation of the leader
  • Motivation and inspiration
• Peer Supporters
  • Role and experience as a peer supporter
  • Providing support for peer supporters
  • Core skills/competencies
  • Recruitment and retention
  • Orientation/training
• Building Relationships with Program Participants

Assess

• Assessment of Peer Supporter Orientation, Training and Follow-up Support Activities
• Quality of Peer Support Services
• Experiences of Peer Supporters in the Program
• Outcomes of the Overall Program

Sustain

• Financial Sustainability
• Organizational Capacity (maintaining leaders, staff, volunteers and program champions)
• Adaptability/Flexibility
• Evaluation Methods (including consumer feedback/success stories, adherence to best practices)
• Following the Program Guide and Recommended Guidelines and Standards

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