Problem

I need to access my work computer when I’m not at the office.

Solution

First, you’ll need to know your workstation identification number, which can easily be found on your office computer. If you’re a PC user, just click the Windows icon at the bottom left corner of your screen, then click “Workstation_ID” at the top of the pop-up. If you’re a Mac user, click the Apple icon and select “System Preferences,” then click “Sharing.” The ID number will appear.

Next, connect with your IT person by calling the Help Desk at 410-516-HELP or by visiting my.jh.edu and first clicking “Helpdesk,” then “IT Help.”

The IT professional who works in your area will then contact you, help install JHPulse and activate your remote desktop. 

Have questions?

Contact the Help Desk.

By phone

410-516-HELP (4357)

Online

my.jh.edu; JHED log-in is required. Click the “Helpdesk” icon. Select the “IT Help” icon to create a ticket.

In person

Visit the team in the basement of Garland Hall on the Johns Hopkins University campus Monday–Friday, from 8 a.m. to 4:30 p.m.