Johns Hopkins Medicine (JHM) uses a single, integrated electronic medical record (EMR) system for the entire enterprise. This single, integrated EMR also improves the critical connection to affiliate and referring providers across JHM.
Report Issues with Epic
There are many ways to report issues with Epic. These issues include trouble logging in, error messages, frozen screens, monitor data not loading and more. Issues with the electronic medical record system should be promptly reported through your entity-specific Help Desk process or by calling 410-955-HELP (4357).
You can also report Epic issues electronically in one of the following ways:
- Within Epic Hyperspace: Click Epic Help Desk to submit a self-service ticket.
- From JH portal: Click Helpdesk, then Epic Help to submit a problem ticket.
If you are experiencing an IT issue such as a scanner or printer problem, contact the Johns Hopkins IT Help Desk at 410-955-HELP or use this link: johnshopkins.service-now.com/serviceportal.
For all issues, provide your name, JHED ID, job role, location, department, specific situation with patient example if applicable and call back number, and a back-up person/callback number to contact after your work day has ended.