Vice President, Chief Patient Experience Officer

Steve Meth joined Johns Hopkins Medicine (JHM) in June 2023 as vice president and chief patient experience officer. He leads patient and family-centered care across the organization.

In this role, Meth works directly with member organization executive teams to assess and create change at all levels. He oversees organizational needs as well as the design, implementation and evaluation of programs that facilitate continuous performance improvement informed by the lived experiences of patients, families and front-line clinicians. Meth also partners with information technology leaders to ensure care matches the unique needs of each patient as they navigate both increasingly complicated and personalized care.

Prior to joining Johns Hopkins Medicine, Meth held progressive leadership roles advancing patient and family-centered care in academic, community and large, multisite and multistate health systems. Skilled at building cross-functional coalitions to improve culture and decrease health disparities, he served as chief experience officer for both Nuvance Health and Prime Healthcare.

His patient experience strategy has consistently resulted in elevated patient experience scores across the health systems he served. Meth has achieved sustainable gains in nationwide patient experience rankings by channeling patient and family insight efficiently into operations, integrating high-fidelity simulation into day-to-day practice and identifying and removing points of friction, with a particular focus on handoffs and care transitions.

Meth has a master’s degree in patient safety leadership from the University of Illinois Chicago, a law degree from the California Western School of Law and a bachelor’s degree in journalism from the University of Arizona.