Vice President and Chief Operating Officer, The Johns Hopkins Hospital

April M. Taylor has served as vice president of operations and chief operating officer (COO) for The Johns Hopkins Hospital (JHH), a 1,100-bed academic medical center with more than 11,000 staff members, since June 2023. As COO, Taylor works closely with physician and administrative leaders to drive operational excellence, helping to ensure that patient care at The Johns Hopkins Hospital is safe, accessible and of the highest quality.

Taylor joined JHH as vice president of quality in November 2020 from the Children’s Hospital of Philadelphia, where she spent 14 years in positions of increasing responsibility, including as senior director of performance improvement and project management and director of quality and patient safety. She was also director of strategic operations for the Center for Healthcare Improvement and Patient Safety at the University of Pennsylvania’s Perelman School of Medicine. Before the Children’s Hospital, she worked in quality for what is now Trinity Health in Pennsylvania.

At JHH, Taylor quickly established herself as a collaborative leader dedicated to the hospital’s goal of zero harm. During her more than two years in the role of vice president of quality, the hospital consistently received top marks for patient safety from the Leapfrog Group, and improved its star rating from the Centers for Medicare & Medicaid Services as well as its performance on the Vizient quality and accountability scorecard.

A trained statistician with extensive experience applying performance excellence strategies, Taylor has also distinguished herself as a leader through various professional roles, including commissioner for the National Association for Healthcare Quality’s Healthcare Quality Certification Commission and lead examiner for the Mid-Atlantic Alliance for Performance Excellence. Locally, she is on the board of directors for Humanim, a Maryland nonprofit human-services organization.

Taylor earned a bachelor of science degree from George Washington University and a master’s degree in health administration from the University of Pittsburgh. She also holds a master’s degree in applied statistics from West Chester University of Pennsylvania. A native of Maryland, Taylor is currently pursuing a doctorate in health policy and management at The Johns Hopkins University.