iLab Support
Access a listing of helpful guides and resources on using the iLab platform, with support for all user types:
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- Adding a Member to a Core Facility
- How to Assign a Price Type to a Specific Customer
- How to Detach an Invoice from a billing event in iLab (Core Managers)
- Setting Up External Customers in iLab and SAP
- External Welcome Email
- External Customers Guide PDF
- External Customer Billing - Core Facility’s Guide PDF
- How to Add a Service to Your Core
- How to Change Tab Name on Core Page
- How to Grant Scheduling Permissions for a Specific Schedule
- How to Grant Scheduling Permissions
- How to Set Email Settings for Core Facility
- Credit Card Payment for iLab Invoice
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- How to Approve IO Addition Request to PI Account in iLab
- How to Disable an IO or Cost Center in iLab
- How to Access Your Group/Lab from Home Page
- How to Add a Member to a Lab Group
- How to Initiate a Refund
- Removing a Lab Member from a PI Lab Account
- How to Request the Addition of an IO or Cost Center to PI Account in iLab
Additional Support for All Users
If you have a specific question or challenge about the iLabs platform you may submit a ticket to iLab. The link for ticket submission is under the HELP menu within the iLab program.
